Privacy Policy

Overview

At Medina Tire Service (“we,” “us,” “our”), your privacy matters. This policy explains what we collect, how we use it, how we protect it, and the choices you have when you use medinatireservice.com or submit forms for appointments, delivery requests, or inquiries.

Information We Collect

Information you provide

• Name and contact details (email, phone)
• Preferred service or delivery type
• Appointment date/time and slot selection (if applicable)
• Vehicle details and tire specifications
• Message contents or special instructions

Information collected automatically

• IP address, device and browser type
• Pages visited, referring pages, and time on site
• Essential cookies for security and form usability

We do not use analytics for targeted advertising or behavioral profiling.

How We Use Your Information

• Schedule and manage appointments and delivery requests
• Respond to questions and service inquiries
• Send confirmations, updates, and service-related notices
• Improve site reliability, performance, and security
• Comply with legal and safety obligations

We do not sell or rent your personal information.

Sharing & Disclosure

• Service providers: Email delivery and scheduling vendors that operate under confidentiality and security obligations.
• Legal requirements: When required by law, regulation, or court order.
• Business transfers: In connection with a merger, acquisition, or similar event.

Cookies & Similar Technologies

We use essential cookies to keep forms usable and sessions secure. We do not use cookies for advertising or retargeting. You can disable cookies in your browser; some features may not work correctly without them.

Data Security

• HTTPS (SSL) for encrypted transmission of form data
• Server-side validation and sanitization
• Restricted access to authorized personnel

Data Retention

We keep appointment, delivery, and inquiry records only as long as needed to provide services, maintain accurate records, and meet legal obligations. You may request deletion of your information at any time (see Your Rights).

Links to Other Websites

Our site may link to tire brands or other third-party resources. Their content and privacy practices are not controlled by us. Review their policies before sharing information.

Third-Party Service Providers

To operate our website and deliver our products and services, Medina Tire Service works with a limited number of trusted third-party providers. These partners help us host, store, and process data securely, handle customer deliveries, and communicate with clients. Each provider only receives the minimum information required to perform its specific function and is obligated to maintain the confidentiality and security of any data it processes.

• Vercel: Hosts our website and manages the infrastructure that serves our pages and APIs. Basic connection data such as IP addresses may be processed to ensure fast and secure delivery of content.
• Neon Postgres: Stores appointment, delivery, and contact form data in an encrypted, access-controlled database environment.
• Google Services: Used for features such as map display, location lookup, and secure email transmission via Gmail SMTP. These services are subject to Google’s Privacy Policy.
• FedEx: Used to create and confirm customer delivery orders. When you request a delivery, necessary information such as your name, address, phone number, and order details may be securely shared with FedEx for shipment creation and tracking purposes. These actions are governed by FedEx’s Privacy Policy.

We carefully select third-party providers that meet industry security standards and use data only as instructed by Medina Tire Service. None of these partners are permitted to sell or use your personal information for their own marketing or unrelated purposes.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If such data is submitted, we will delete it promptly.

Your Rights & Choices

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent to future communications

To exercise these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will appear on this page with a new “Last updated” date. Please review periodically.

Consent to this Privacy Policy

By using our website, submitting a form, or providing your information to Medina Tire Service, you consent to the collection and use of your personal information as described in this Privacy Policy. Continued use of our site after updates are posted will constitute your acceptance of those changes.

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